This website is owned by FINDING THAT TONE, property of Pablo Turrado with address at Calle Ronda del Salvador, 40A, 1A, 10600, Plasencia (SPAIN). For any queries or proposals, please contact us by e-mail: hola@findingthattone.com. This website is governed by the regulations exclusively applicable in Spain, and both nationals and foreigners who use this website are subject to them. Access to our website by the USER is free of charge and is subject to the prior reading and full, express and unreserved acceptance of these GENERAL CONDITIONS OF USE in force at the time of access, which we ask you to read carefully. The USER, when using our website, its contents or services, expressly accepts and submits to the general conditions of use of the same. If the user does not agree with these conditions of use, he/she must refrain from using this website and operating through it.

We may at any time modify the presentation and configuration of our website, extend or reduce services, and even remove it from the network, as well as the services and content provided, all unilaterally and without prior notice.

1. INTELLECTUAL PROPERTY

All contents, texts, images, brands and source codes are our property or that of third parties from whom we have acquired their exploitation rights, and are protected by Intellectual and Industrial Property rights. The user is only entitled to private, non-profit use of the same, and requires express authorization to modify, reproduce, exploit, distribute or exercise any right belonging to the owner. All the rights are reserved, unless otherwise succinctly stated.

2. CONDITIONS FOR ACCESS

Access to our website is free and does not require prior subscription or registration.

The sending of personal data implies the express acceptance by the USER of our privacy policy.

The user must access our website in accordance with good faith, the rules of public order and these General Conditions of Use. Access to our website is at the user’s own exclusive responsibility, and the user shall be liable in all cases for any damages that may be caused to third parties or to us.

Taking into account the impossibility of controlling the information, contents and services contained in other websites that can be accessed through the links that our website may make available, we inform you that we are exempt from any liability for damages of any kind that may arise from the use of these websites, outside our company, by the user.

3. PRIVACY POLICY

Confidentiality and security are fundamental values of FINDING THAT TONE and, consequently, we are committed to guaranteeing the privacy of the User at all times and to not collecting unnecessary information. Below, we provide you with all the necessary information about our Privacy Policy in relation to the personal data that we collect, explaining:

• Who is responsible for the processing of your data.
• Types of data collected.
• For what purposes we collect the data we request from you.
• What is the legitimacy for its processing.
• For how long we keep your data.
• To which recipients your data is disclosed.
• Your rights.
• Security of your data.
• Data updatings.

3.1. RESPONSIBLE PERSON: Pablo Turrado with address at Calle Ronda del Salvador, 40A, 1A, 10600, Plasencia (SPAIN). Email address: hola@findingthattone.com

3.2. DATA COLLECTED: Among the types of Personal Data that this website collects, by itself or through third parties, there are: Trackers; Usage Data; Universally unique identifier (UUID); device information; session statistics; browser information; first name; last name; company name; country/region; street address; postcode/ZIP; town/city; province; phone; email address; payment method; purchase history; billing address; shipping address.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

3.2.1. Obligation to provide us with your personal data and consequences of not doing so.

The provision of personal data requires a minimum age of 14 years or, where applicable, sufficient legal capacity to enter into a contract.

The personal data requested are necessary to manage your requests and/or provide you with the services/products you may contract, so if you do not provide them, we will not be able to attend to you correctly or provide you with the service/product you have requested. Unless specified otherwise, all Data requested by this website is mandatory and failure to provide this Data may make it impossible for this website to provide its services. In cases where this website specifically states that some data is not mandatory, users are free not to communicate this data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases. 

Any use of Cookies – or of other tracking tools — by this website or by the owners of third-party services used by this website serves the purpose of providing the service required by the user, in addition to any other purposes described in the present document.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website.

3.3. PURPOSES, LEGITIMACY AND CONSERVATION of the processing of the data sent through:

3.3.1. Sending of emails and contact forms.


Purpose: To answer your requests for information, deal with your requests and answer your queries or doubts.

Legitimation: The user’s consent when requesting information from us via email address or any kind of forms in this website.

Retention: Once your e-mail request has been answered, if no further processing has been generated.

3.3.2. Purchase of products and/or services

Purpose: a. To process and manage the purchase and, where appropriate, delivery of your order and the administrative tasks arising from it. b. To send you information and communications about our products and/or services, offers, discounts and events, including by electronic means, if you have authorized this in the checkout page.

Legitimation: a. Execution of a contract for the sale of products or provision of services. b. Legitimate interest of the company to keep its customers informed about products and services, offers and other commercial information.

Retention: a. For the duration of the contractual relationship and, once this has ended, for the legally required retention periods to meet possible liabilities. b. Until you exercise your right to object to commercial mailings or exercise your right to cancel your personal data.

3.3.3. Handling payments

Purpose: To receive and/or send payments for the purchase of products.

Legitimation: Unless otherwise specified, this website processes any payments by credit card, bank transfer or other means via external payment c. In general, and unless where otherwise stated, users are requested to provide their payment details and personal information directly to such payment service providers. This Website isn’t involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

• Google Pay is a payment service provided by Google Ireland Limited which allows users to make online payments using their Google credentials.
• Apple Pay is a payment service provided by Apple Inc., which allows users to make payments using their iPhones or apple computers.
• Stripe is a payment service provided by Stripe, Inc., which allows users to make payments easily and securely through most of credit and debit card international systems.
• PayPal is a payment service provided by PayPal (Europe) S. à r.l. et Cie, S.C.A., which allows users to make payments using a PayPal user account.

Retention: More information in the relative privacy policy of each service provider:

• Google Pay: Google Ireland Limited (see here Privacy Policy).
• Apple Pay: Apple Inc (see here Privacy Policy).
• Stripe: Stripe Inc (see here Privacy Policy).
• PayPal: PayPal (Europe) S. à r.l. et Cie, S.C.A. (see here Privacy Policy).

3.3.4. Newsletter subscription

Purpose: To send you commercial information about our activities and services, including by electronic means.

Legitimation: The user’s consent to subscribe to the sending of information through our form.

Retention: Until you unsubscribe from our commercial mailings. 

3.3.5. Displaying content from external platforms: YouTube videos

Purpose: This type of service allows you to view content hosted on external platforms directly from the pages of this website and interact with them.

Legitimation: The users accept cookies and they play a video.

Retention: More information in the Google Ireland Limited Privacy Policy (see here: Privacy Policy).

3.4. FURTHER INFORMATION ABOUT RETENTION TIME.

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the users’ consent.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

3.5. RECIPIENTS OF YOUR DATA.

Your data are confidential and will not be passed on to third parties, unless there is a legal obligation to do so.

Handling payments: Unless otherwise specified, this website processes any payments by credit card, bank transfer or other means via external payment c. In general, and unless where otherwise stated, users are requested to provide their payment details and personal information directly to such payment service providers. This Website isn’t involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed. More information in the relative privacy policy of each service provider: GooglePay of Google Ireland Limited (see here Privacy Policy); Apple Pay of Apple Inc (see here Privacy Policy); Stripe of Stripe Inc (see here Privacy Policy); PayPal of PayPal (Europe) S. à r.l. et Cie, S.C.A. (see here Privacy Policy).

YouTube videos: More information in the Google Ireland Limited (see here Privacy Policy).

3.6. RIGHTS IN RELATION TO YOUR PERSONAL DATA.

The rights of Users based on the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679. Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

3.6.1. Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

3.6.2. How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document (indicated in section C.1). Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

In case of disagreement with us regarding the processing of your data, you can lodge a complaint with the Data Protection Agency (www.agpd.es).

3.7. SECURITY OF YOUR PERSONAL DATA

In order to safeguard the security of your personal data, we inform you that we have taken all the necessary technical and organizational measures to ensure the security of the personal data provided against alteration, loss and unauthorized processing or access.

3.8. UPDATING YOUR DATA

In order for us to keep your personal data up to date, it is important that you inform us whenever there has been any change in your personal data, otherwise we cannot be held responsible for the accuracy of the data. We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website.

This Privacy Policy may be modified to adapt it to changes that occur on our website, as well as legislative or jurisprudential changes on personal data that appear, so it requires reading, each time you provide us with your data through this website.

4. RESPONSIBILITIES

By making this website available to the user, we wish to offer a quality service, using the maximum diligence in the provision of the same, as well as in the technological means used. However, we shall not be liable for the presence of viruses or other elements that may in any way damage the user’s computer system.

We do not guarantee continuous and uninterrupted service availability.

The USER is prohibited from any type of action on our portal that causes an excessive overload of our computer systems, as well as the introduction of viruses, or the installation of robots, or software that alters the normal operation of our website, or in short may cause damage to our computer systems.

The USER assumes all responsibility derived from the use of our website.

The USER acknowledges that he/she has understood all the information regarding the conditions of use of our portal, and acknowledges that they are sufficient for the exclusion of error in them, and therefore accepts them fully and expressly.

Latest update: January 15, 2024

FINDING THAT TONE